Post Implementation Review & ERP Enhancement for a Beverage Brand
Assessed operational performance after ERP implementation to identify remaining gaps and develop a prioritized improvement plan to further optimize both the system and business processes
Client
Smoosh
Industry
Food and Beverage, Wholesale, Retail
Duration
4 Months
Service
Post Implementation Review (PIR)
Related Tool
ERP
Summary
Smoosh, a premium beverage powder brand under Sensory serving a wide range of buffet restaurants, implemented an ERP system to integrate core business processes and reduce manual work. Following the initial implementation, Smoosh aimed to review the system’s effectiveness, identify operational gaps, and explore opportunities for optimization.
Process and Issue Discovery
Issue Analysis & Categorization
Solution Findings
Execution Roadmap
200
Issues Solved
4
future development phases
Project Details
Background
Smoosh, a manufacturer and distributor of premium beverage powders, had implemented an ERP system. However, management identified remaining gaps across both technology and non-technology aspects of their operations, as well as further improvement initiatives needed to enhance efficiency and strengthen operational standards.
Challenges
After ERP implementation, Smoosh faced challenges across both technology and non-technology areas: • Unclear Issue Visibility: With the ERP spanning multiple teams and processes, it was difficult to identify where gaps existed, how they were connected, and which areas needed improvement most. • Difficulty Identifying Root Causes: The team could not always distinguish whether issues came from the system, existing processes, or user understanding, making it difficult to determine the appropriate actions. • Challenges in Gathering Feedback: Employees could be hesitant to openly share concerns through internal surveys or directly with management, making it harder to gain a complete picture of actual user challenges.
What we did
Following the successful implementation of the ERP system, Smoosh intends to conduct a survey to uncover and address further usage gaps, beginning with
• Process and Issue Discovery: Interview relevant users to understand current workflows, identify pain points, system usage issues, and gaps that affect operational efficiency.
• Issue Analysis & Categorization: Classified issues into People, Process, and Technology categories to better understand their causes and determine the most suitable improvement approach for each area.
• Solution Findings: Defined appropriate solutions for each issue, ranging from system customization and configuration changes to new policies, SOPs, and employee training.
• Execution Roadmap Developed a clear execution plan with detailed specifications for the ERP and related systems, providing the team with a structured roadmap for further development and implementation.
Outcomes
Through a Post Implementation Review (PIR) of the ERP system and related processes, Smoosh gained clearer visibility into remaining gaps and established a structured approach for further ERP enhancement and process improvement in the next phase. • Post-Implementation Gaps Identified: Issues across departments were consolidated and analyzed, providing a clearer understanding of the problems, root causes, and their impact on related processes. • Prioritized Improvement Roadmap: Improvement initiatives were prioritized based on their impact and effort, enabling the team to plan resources and move forward with a clear direction. • System Enhancement Sprint Plan: Selected system enhancements were identified and handed over to the ERP development team in batches for immediate action, allowing improvements to begin without waiting for the full Post Implementation Review (PIR) to be completed.
The Post Implementation Review (PIR) helped Smoosh move beyond ERP implementation toward continuous optimization, with clear improvement opportunities and a structured plan for improvement.
